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Privacy Policy

Your trust is important to us

At Doves Inn Hotel, we care about your privacy. We only collect the information we need to serve you better. This page explains how we collect, use, and protect your personal information.

By booking or staying at our hotel, or by using our website, you agree to this privacy policy.

1. What Information We Collect

We may collect the following details from you:

  • Your name
  • CNIC or passport copy (for registration)
  • Phone number
  • Email address
  • Number of guests in your booking
  • Check-in and check-out details
  • Payment method (we do not keep full bank or card details)

2. Why We Collect Your Information

We only collect information for the following reasons:

  • To confirm your booking and manage your stay
  • For legal and safety purposes (as required by local laws)
  • To contact you in case of any updates or changes to your booking
  • To improve our customer service
  • To send special offers or updates (only if you agree)

We do not sell or share your information with marketing companies.

3. Who Can See Your Information

Only our hotel management and front desk team can view your booking details.
We may share your information with law enforcement if legally required, for example in case of safety or investigation needs.

We do not share your data with any third-party companies, advertisers, or marketing agencies.

4. How We Keep Your Data Safe

We take simple and strong steps to keep your data safe:

  • Guest registration forms are kept secure
  • Computer records are password-protected
  • Only trusted staff have access to guest records
  • Old data is deleted or destroyed safely after a reasonable time

5. Use of CCTV

For your safety and the safety of others, CCTV cameras are installed in public areas such as:

  • Lobby
  • Reception
  • Hallways
  • Parking area

These cameras do not record inside rooms or private areas. CCTV footage is only used for security purposes.

6. Cookies and Website Use

If you visit our website, basic data may be collected through cookies (a small file used by websites). This helps us:

  • Understand how many people visit the site
  • Improve website performance
  • Keep your visit experience smooth

You can turn off cookies in your browser settings if you prefer.

7. Your Rights

You have the right to:

  • Ask what data we hold about you
  • Request correction if any detail is wrong
  • Ask us to delete your personal data (after your stay is over and not required by law)

To make such a request, you can contact us directly by phone or email.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page. You can always ask for a printed or written copy at the front desk.

Contact Us

If you have any questions about this privacy policy or how we use your information, please contact us:

Doves Inn Hotel
33-A Tipu Block, Garden Town, Near Kalma Chowk, Lahore
Phone: 0300 1260307 / 0300 1260308
Email: dovesinnhotel1@gmail.com